Delivery

Delivery Of Goods

Free Freight

Applies to a 200km radius of all Capital Cities & Selected Australian Shipping Ports.

Does not apply to Islands, which will include Subsidised Delivery, refer to Subsidised Freight Delivery of Goods below.

Subsidised Freight Delivery of Goods (inc Islands)

We will subsidise all freight outside of the 200km radius and to Islands, speak to your Sales Rep for more clarification.

Any additional freight charges will be provided at the time of a quote or shortly after.

Customer Arranged Freight

All customers have the option to arrange their own freight, speak to your Sales Rep who may be able to offer you some compensation towards your own freight costs.

Purchasers right to select and manage their own delivery cost:

  • CDS will assist in the process and offer guidance if a purchaser would like to arrange their own delivery.
  • CDS require a minimum of 48-hours’ notice prior to the purchaser arranged freight collection.

Delivery Methods

As our items are large we use various transport companies depending on item purchased and location.

Delivery

When your order is dispatched, we will send you an email with the name of the transport company and an approximate delivery date. We will also instruct the driver to call before they deliver.

We are not responsible for any additional fees/permits/costs/charges that are imposed by the delivery location.

Unloading At Destination

Unless pre-arranged and cost agreed, the purchaser is required to have a forklift on site and is responsible for unloading. The purchaser may be charged for a failed delivery if suitable equipment is not available on site for unloading. CDS is not responsible for any delivery delays once your items have been collected by a transport company.

Product placement
  • We only allow for the product to be placed within 20 metres of an accessible, unobstructed entry, suitable for the vehicle delivering the product.
  • Unless agreed to in writing prior to dispatch our delivery services do not include lifting over, under, into or onto any structures, placing in or on a specific location like foundations or footings.
  • Charges may be incurred by the purchaser due to unsuitable site conditions, e.g. preparation, weather, off loading delays, etc.
  • It is the purchaser’s responsibility to ensure the delivery site is clear, easily accessible and a forklift is available for unloading if required.
  • Delivery denied once approved by the purchaser may incur a fee payable by the purchaser.
  • Incorrect delivery information resulting in freight delays may incur a fee payable by the purchaser.

Defects And Items Damaged In Transit

If any items arrive with defects or damage the customer must notify us within 5 days of delivery by phone on 1300 200 121 or 1300 046 273 and email images and details to admin@cds151.com.au. Once your notification has been received and verified, a CDS representative will be in contact to assist.